Welcome to the HornyHounDogs.Com FAQs (Frequently Asked Questions) Page.
| Q. My credit card expired. Can I signup again without paying the larger upfront fee? |
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A. Yes, If you have been a rebilling customer within the last 2 months you may reactive your recurring membership by eMailing customersupport@bukbuddies.com and we will provide you with a link to reactivate your rebilling membership without the normal higher upfront fee. You will need to provide your full name and the name of the billing company you were signed up with for us to process your request and you can only rejoin the same site that you were a member of originally. |
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| Q. I signed up for the 7 day trial. Will I be rebilled after the 7th day? |
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A. The 7 day trial is just that, a 7 day trial. Unlike many websites, we will never automatically rebill your credit card. You are only rebilled automatically if you sign up for one of our rebilling plans which are monthly plans and not the 7 day trip membership. |
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| Q. How do I cancel my account? |
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A. If you signed up using CCBill, please visit http://support.ccbill.com and simply follow their "Search/Cancel a Subscription" instructions.
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| Q. I forgot my username and password. How do I retrieve them? |
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A. If you signed up using CCBill, please visit http://support.ccbill.com and simply follow their "Search/Cancel a Subscription" instructions.
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| Q. Why am I getting a "Refused by ProxyPass" message when I attempt to login? |
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A. To help guard our bandwidth and content, BukBuddies and HornyHounDogs use ProxyPass as a safe guard. We allow each visitor/member 2 gigabytes worth of content per day. Usually, this is enough. In certain cases, you can be on our site for 5-6 hours and be denied by ProxyPass. If this happens, simply eMail customersupport@bukbuddies.com and we will promptly remove the temporary block. |
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| Q. Why can't I view the videos in Flash format? |
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A. To view the Flash content on our site, you must have the latest version of the Flash Player installed on your computer. To get the latest version of the Flash player, go to http://www.adobe.com/products/flashplayer/ and follow their instructions. |
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| Q. Why do the synopsis videos at HornyHounDogs.Com hesitate and jerk sometimes? |
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A. For best viewing, right-click and do a save of all the videos here at HornyHounDogs.Com and play it on your computer after you have downloaded it. Trying to play HornyHounDogs.Com video directly from the website may cause the video to hesitate especially during peak hours. |
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| Q. My computer is an Apple Mac with OS X tiger or older operating system and I’m have difficulty viewing the Window Media Player videos at HornyHounDogs.Com. What’s wrong? |
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A. You need to use Window Media Player version 9.0 or higher if you have a MAC system. For more information go here: http://www.microsoft.com/mac/otherproducts/otherproducts.aspx?pid=windowsmedia |
| Q. Images stop showing when I use Firefox. |
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A. Check if you have image loading turned off. Go to Tools > Options > Content > Make sure the "Load Images" box is checked. |
| Q. What important information is required for International DVD deliveries? |
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A. When you make a purchase in our store, a telephone number and an email address is required by our carrier (UPS). Please include them so we can get your package out in a timely manner. |
| Q. Why do my image pages look so spaced? |
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A. Try pressing F11 in Internet Explorer or Firefox to see more of the webpage. |
| Q. I logged in fine earlier but now I can't login with the same username and password. |
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A. We recommend clearing your cache and cookies then retrying to login. If this does not work, then please do not hesitate to contact us. |
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In Firefox go to, Tools > Options > Privacy Tab > Cookies and Cache tab > Clear Cookies or Cache |
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In Internet Explorer go to, Tools > Internet Options > General Tab > Delete Cookies |
